Return and Refund Policy

Return & Refund Policy — The Aura UAE

Last Updated: May 2026

At The Aura UAE, we are committed to delivering premium quality products and a luxury customer experience. Please review our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return within 3 days of receiving their order.

To be eligible for a return:

The item must be unused
All original tags must remain attached
The item must be in original condition
The item must not contain stains, odors, perfume scents, damage, or signs of wear

2. Non-Returnable Items

We do not accept returns for:

Perfume-stained items
Damaged or worn abayas
Stained products
Items showing signs of use
Products returned without original tags

Any returned item that does not meet our inspection standards may be rejected and sent back to the customer.

3. Return Shipping

The Aura UAE will cover return shipping costs for approved returns.

Customers must contact our support team before returning any item.

4. Refund Process

Once the returned item is received and inspected, eligible refunds will be processed to the customer’s bank account.

Refund processing times may vary depending on the customer’s bank provider.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and order details.

Approved cases will qualify for:

Full refund
or
Replacement item

6. Right to Refuse Returns

The Aura UAE reserves the right to refuse returns that do not comply with this policy.

7. Contact Information

For return or refund requests, contact:

The Aura UAE
Dubai, United Arab Emirates
Email: info@theaurauae.com
Website: theaurauae.com